Terms and Conditions

  1. Introduction

These are Certified Electricians London Ltd’s Terms & Conditions. They tell you:

  • The rules for using our services
  • What you can expect from Certified Electricians London Ltd
  • Your rights and responsibilities
  1. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms.

The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

  1. What Do We Mean by “Services”?

Anything offered by Certified Electricians London Ltd, across all our working activities and services advertised. These Include:

  • Enquiries
  • Estimates
  • Project Work
  • Installations
  • Repairs
  • Emergency Call Outs
  • Servicing
  • Guarantees
  1. Terminology

For the purpose of these terms & conditions the following words have the following meanings:

  • “Us/We/Our” refers to Certified Electricians London Ltd.
  • “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply of materials).
  • “Tradesperson/tradespeople” refers to the representative(s) appointed by Certified Electricians London Ltd to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

  1. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

  • Labour (the amount of time spent by the tradesperson carrying out work) including all reasonable time spent in obtaining non-stocked materials (Maximum 45 mins), charged in accordance with our current hourly rates. Unless an otherwise agreed quotation has been agreed between ourselves and you for specific works.
  • Estimates for the price for our services are estimations. If there is unforeseen costs incurred in providing our services and the supply of materials to you to complete service/works you the customer will be billed appropriately for these and the costs of our service and materials added. We do endevour however to be as accurate, clear and transparent with these estimations as possible and to keep these unforseen expenses to a minimum.
  • Materials supplied by us. These will be charged fairly and in accordance with what we paid for them
  • Parking charges we have had to pay to deliver your service. This will not not include any parking tickets/or fines we incur as part of this.

If charged on an hourly basis you will only be charged for the time spent related to your work. We charge in half hourly increments. If we need to leave site or property to obtain materials this will be deemed as a work related expense, however if we are longer than 45 minutes obtaining these this is the most you will be charged for. All other times non work related i.e. lunch breaks, is non-chargeable. The current U.K VAT rate is always added to material costs.

  1. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour, materials. All material costs are subject to VAT at the prevailing rate.

Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed this estimate by 20% however we reserve the right to add charges to our original estimates if below circumstances arise:

  • If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.
  • If, after submission of the estimate, there is an increase in the price of materials.
  • If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.
  • If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
  • Requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur a nominal charge of £25.00.

We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

  1. Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives, these will be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.

  1. Invoices & Payment

Upon your agreement for us to carry out estimated or PreBooked work, a deposit payment of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.

Upon completion of works you will be invoiced, for which payment is due on reciept. We reserve the right to add an additional £10 for each day from issue of invoice from date of payment. We also reserve the right to seek additional reimbursement for time spent pursuing delayed payments and for any legal/court costs we incur as a result of your failure to make payment.

You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.

  1. Call Out Works

For any works that we are called to attend which for whatever reason we are unable to provide an estimate we will charge a minimum of one hour at our hourly rate. This call out charge includes upto 1 hours work. This will be charged even in the event that we are unable to resolve problem or complete works for reasons including unable to obtain correct parts or materials etc but it is not limited by these. We will however endevour to give you our best advice on how to proceed with these works or issues.

  1. High Priority Works

In the event that you need your works escalated in priority and all our operatives are working on other projects and/or are not in your vicinity we will endeavour to attend these and rearrange our works. We will make this clear that these call outs will be charged at a High Priority Works status and this charge will be confirmed with yourselves before starting works.

  1. Timekeeping

Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.

We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

  1. Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) 24 hours before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.

If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

  1. Cancellation of Call Out and High Priority Works

If upon receiving your confirmation for our attendence for these works and we have endevoured to attend and you have cancelled, not been present at or we have been unable to gain access to works you will be charged our appropriate service call out charge to cover the costs of this and any additional parking charges we incurred.

  1. Satisfaction

Certified Electricians London Ltd are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.

  1. Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by a Certified Electricians London Ltd tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.

As a member company of the NICEIC you also benefit from their Platinum Promises provisions which can be found on their website.

We are not responsible for any faulty electrical appliances and devices and will accept no liability for any consequential damage or fault. If this should occur we recommend you take this up with manufacturers to redeem any warranties you may hold with them

The guarantee of our workmanship will become null & void if the work/appliance completed/supplied by us is:

  • Subject to misuse or negligence.
  • Repaired, modified or tampered with by anyone other than a Certified Electricians London Ltd tradesman. We also will accept no liability for, or guarantee suitability of materials supplied by you & will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

  • Any work undertaken on instruction from you and against the written or verbal advice of our tradesperson.

Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

  1. Liability

We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.

We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

  1. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:

  • Retake, sell or otherwise deal with or dispose of all or any part of these goods.
  • Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
  • Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.

The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

  1. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

Certified Electricians London Ltd  is a company incorporated in England and Wales with registered number: 8991147.

Our registered office and main trading address is: Number 5, 72 Ferry St, London E14 3FA

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